Upcycled Savings has a return policy of 14 days from the date of receipt. You may return unopened items within 14 days of delivery receipt for a full refund. Faulty items can be exchanged for the same item, also within 14 days of delivery.
You must contact us at firstname.lastname@example.org within 14 days of delivery to request any return or exchange.
Once we receive your request, we will guide you through the process and provide you with a return mailing address. All items need to be returned in their original product packaging to the return mailing address we provide in order for us to begin refund or exchange processing.
We do not cancel orders preship at this time. Our goal is to ship orders as soon as possible so we have set up our system to automatically process your order as fast as possible. For that reason, once an order has been submitted, it cannot be canceled. If an error is made, we need you to accept the package and request a return authorization to return the package for a refund. Please be sure that you want to make the purchase before submitting the order.
1) Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away. If you do not contact us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to refund you. 2) Write down any visible damage such as box crushed, torn, creased and other circumstances about the delivery. 3) If you find concealed damage, save the carton and packaging material.
What if an Item is Missing from the Shipment?
If you're missing an item, check to verify all the items in your order were in the same shipment. Sometimes we split your order into multiple shipments (at no additional cost to you).
If you're not able to locate your package, but the tracking shows delivered, please contact us for assistance.
Please email us at info@UpcycledSavings.com